Refund Policy

Effective June 1, 2025

1. Digital Service -- No Cooling-Off Period

Challenge accounts are digital services. Once a payment is confirmed and your challenge account is activated, you have received the service you purchased. By completing payment and accessing your account, you waive any right to a refund or chargeback under digital goods exceptions.

2. Non-Refundable Circumstances

Challenge fees are non-refundable in the following situations:

• The challenge account has been activated and trading has commenced
• The challenge has been failed due to a rule breach (daily drawdown, max drawdown, etc.)
• The challenge has been closed, suspended, or terminated due to a violation of our Terms
• The challenge period has expired
• A chargeback or payment dispute has been initiated without prior contact with our support team

3. Duplicate Purchases

If you accidentally purchase the same challenge package twice within a 24-hour window and neither account has been activated, you may contact support to request a credit or refund of the duplicate transaction. Supporting evidence of the duplicate may be required.

4. Technical Failures on Our Side

If a challenge account fails to activate within 72 hours of a confirmed payment due to a technical error attributable to Orbit Funding, you may contact support for a resolution. We will investigate and, at our discretion, either activate the account or issue a credit.

5. Crypto Payments

All challenge fees are paid in cryptocurrency (USDT). Crypto transactions are generally irreversible once broadcast to the blockchain. Orbit Funding cannot reverse or recover funds sent to an incorrect address, sent on an unsupported network, or lost due to user error. Please verify all payment details before sending.

6. Fraud and Abuse

Refunds will not be issued where Orbit Funding has determined or suspects fraud, collusion, reverse-engineering of challenge rules, or any other abusive behavior. Accounts involved in such activities will be terminated and any pending withdrawals may be forfeited.

7. How to Submit a Request

If you believe you are eligible for a refund or credit under the exceptions above, contact our support team at support@orbit-funding.com within 7 days of the transaction date. Include your registered email address, transaction reference, and a clear description of the issue.

8. Our Discretion

Orbit Funding reserves the right to review each case individually and to exercise discretion in determining the outcome of any refund request. Our decision is final. This policy does not affect any statutory rights you may have under applicable law.